warranty

Effective Date: [Insert Date]
Last Updated: [Insert Date]

At Sign Castle, customer satisfaction is important to us. Since many of our signs are custom-made, we review each reported issue individually to determine the appropriate resolution, which may include repair, replacement, refund, or store credit.

1. Damaged or Defective Products

Please contact Sign Castle within 7 days of delivery if your order arrives damaged, defective, or incomplete. Provide your order details, a description of the issue, and clear photos or videos of the product and packaging.

Our team will review the evidence and determine the appropriate resolution, subject to this policy and applicable law.

2. Limited Warranty

Unless otherwise stated in writing, Sign Castle provides a 12-month limited warranty covering eligible manufacturing defects and component failures under normal use.

Warranty claims are assessed individually. Damage caused by improper installation, incorrect wiring, mishandling, unauthorized modifications, accidents, or normal wear and tear is generally excluded.

3. Installation & Labor Costs

Installation, removal, reinstallation, electrician, contractor, and other labor costs are not covered unless agreed upon in writing. We recommend professional installation for signs requiring electrical connections or structural mounting.

Please report missing hardware or shipping damage promptly, with supporting photos or videos.

4. Returns for Custom Signs

Because our products are often manufactured to customer specifications, returns are not automatically accepted for change of mind or unwanted custom orders.

All returns require prior approval from Sign Castle. Approved products must generally be returned within 14 days of delivery, following our return instructions and including the original components, accessories, and hardware, unless otherwise agreed in writing.

5. Return Authorization

To request a return, refund, repair, or replacement, contact our customer service team with your order details, reason for the request, and supporting photos or videos.

Please do not ship any product back without receiving authorization and return instructions from Sign Castle.

6. Replacements & Refunds

Approved replacement products will be manufactured and shipped as soon as reasonably practicable. Timelines may vary depending on customization and production schedules.

Approved refunds will generally be issued to the original payment method where possible. Processing times depend on the payment provider or financial institution.

7. Shipping & Delivery

Tracking details will be provided once your order ships. Tracking may take up to 24 hours to become active.

Production and delivery timelines are estimates unless expressly guaranteed in writing. Delays may occur due to customization, carriers, customs, supply issues, or circumstances beyond our reasonable control.

8. Customer Responsibilities

Please inspect your order promptly after delivery. If damage is visible, photograph the product and packaging before installation, repair, or modification. Prompt reporting helps us investigate the issue.

9. Policy Exclusions

Warranty coverage generally excludes damage caused by improper installation, incorrect wiring, accidents, physical impact, unauthorized repairs or modifications, improper storage, misuse, normal wear and tear, or failure to follow provided instructions.

Nothing in this policy limits rights or remedies that cannot legally be excluded under applicable law.

10. Contact Sign Castle

For assistance with returns, refunds, warranty claims, or damaged shipments, please contact us using the customer service details published on our website.

Sign Castle Customer Support
Email: [Insert Business Email]
Phone: [Insert Business Phone]
Address: [Insert Business Address]